Terms & Conditions

1. About Our Services

Dream Flyz is a travel booking service operated by [Legal business name]. We help travelers find flights and arrange bookings. We act as an agent between you and the airline or other supplier. The flight itself is provided and operated by the airline, and the airline’s own conditions of carriage apply to your journey.

Seller of Travel registration (where required): [Seller of Travel registration no., if required].

2. Quotes, Pricing and Availability

• Fares and seat availability are set by airlines and can change at any time until your ticket is issued.
• We will tell you the total price, including taxes and fees, before you pay. Prices are in US dollars unless we say otherwise.
• We may charge a service fee for our booking services. Any fee will be shown in your quote before you pay.
• A quote is not a confirmed booking.

3. How Booking Works

The usual steps are: you send a request, one of our travel experts contacts you with options, you choose a flight, we send you a secure payment link, and after your payment is confirmed we issue the ticket and email your e-ticket and receipt.

Your booking is confirmed only when the ticket has been issued and your e-ticket has been sent to you. Please check your e-ticket carefully as soon as you receive it and tell us straight away if anything is wrong.

4. Payment

• Payment is made through the secure payment link we send you. We will never ask you to share full card details by email, text or chat.
• You confirm that you are authorized to use the payment method you provide.
• Your ticket is issued only after payment is received and confirmed. If a payment fails, is reversed or disputed, we may cancel the booking.

5. Passenger Information and Travel Documents

• Names on the booking must match the passenger’s government-issued ID or passport exactly. Mistakes can lead to fees or denied boarding.
• You are responsible for the accuracy of the information you give us.
• You are responsible for having valid ID, passports, visas, entry permits and any health documents needed for your trip. Check requirements with the relevant authorities before you travel.

6. Changes, Cancellations and Refunds

Whether a ticket can be changed or refunded depends on the airline’s fare rules, which we explain before you pay. Many discounted fares are non-changeable and non-refundable.

If a ticket is eligible, we will help you submit your request to the airline. Changes and cancellations may carry airline fees and fare differences. Refunds are issued by the airline, and the timing depends on the airline and your payment provider. Our service fees, if any, may be non-refundable unless stated in your quote.

Where applicable law gives you a right to cancel or to a refund, we will follow it.

7. Schedule Changes, Delays and Cancellations

Airlines may change schedules, delay or cancel flights. The airline is responsible for rebooking or compensating you under its policies and the law. Contact the airline first. If you need help understanding your options, contact us and we will assist where we can.

8. Baggage, Check-In and Airline Rules

Baggage allowances, fees, seat selection, check-in times and onboard rules are set by the airline. Please review them before you travel and arrive at the airport in good time.

9. Travel Insurance

We recommend travel insurance that covers cancellation, medical costs and baggage. Insurance is optional and is not included unless we tell you otherwise.

10. Our Responsibility

We take care in arranging your booking. To the fullest extent allowed by law, Dream Flyz is not liable for acts, omissions, delays, cancellations or failures of airlines or other third parties, or for events outside our reasonable control such as weather, strikes, government action or security issues.

To the fullest extent allowed by law, our total liability to you for any claim related to a booking is limited to the amount you paid us for that booking. Nothing in these terms limits liability that cannot be limited by law.

11. Acceptable Use

You agree not to misuse our website or services, including submitting false or fraudulent requests, using stolen payment methods, interfering with our systems or using our content for unlawful purposes.

12. Intellectual Property

The content, design, logo and name on dreamflyz.com belong to Dream Flyz or its licensors and are protected by law. See our Copyright page for details.

13. Governing Law and Disputes

These terms are governed by the laws of the State of [State], without regard to conflict-of-law rules. If you have a complaint, please contact us first at customerservice@dreamflyz.com so we can try to resolve it. If we cannot, disputes will be handled in the courts located in [State], unless the law gives you the right to bring a claim elsewhere.

14. Changes to These Terms

We may update these terms from time to time. The version in effect when you make a booking applies to that booking.

15. Contact Us

Questions about these terms? Email customerservice@dreamflyz.com or write to [Legal business name], [Business address].