Frequently Asked Questions

Fill in our quick request form with your route, travel dates and number of travelers. One of our travel experts will call you with the best flight options and a clear total price. Once you confirm, we send you a secure payment link and email your e-ticket after payment.

No. Just share your trip details and your contact information, and our team takes it from there.

Yes. We help US travelers book one-way and round-trip flights, both domestic and international. Choose your trip type in the search form and tell us your plans.

Yes. Group bookings start at 10 travelers. Choose "Group travel" on our contact page, tell us your destination and preferred month, and we will get back to you with options.

After you confirm your flight, we send you a secure payment link, so you pay on a protected payment page. Our travel expert will tell you which payment methods are available when we speak.

Yes. You pay through a secure payment link. We never ask you to share card details over email or chat, so if anyone asks you to, please contact us first.

Yes. Your travel expert shares the total fare, including taxes and fees, before you make any payment, so there are no surprises. Any optional extras, such as additional baggage or seat selection, are explained upfront.

Once your payment is confirmed and the ticket is issued, we email your e-ticket and receipt to the address you gave us.

First check your spam or junk folder and make sure the email address you gave us is correct. If you still cannot find it, contact us and we will help right away.

Your e-ticket includes your booking details. Check-in is handled by the airline, and you can usually check in online using your booking reference. Check the airline's website for the exact check-in window.

Change and cancellation rules depend on the airline and the fare you choose. We explain the fare conditions before you pay, and if you need a change later, contact us and we will guide you through the options.

Whether a ticket is refundable depends on the airline and the fare type. If your ticket is eligible, we will help you submit the request. Refund timing depends on the airline and your payment provider.

The airline is responsible for rebooking you when it changes or cancels a flight, so contact the airline first. If you need help understanding your options, get in touch and our team will assist.

Use the form on our contact page to send an enquiry, or email us at customerservice@dreamflyz.com. Pick a topic such as new booking, change or cancel, group travel or refund so the right person can reply.