Privacy Policy

1. Information We Collect

We collect the following types of information:

• Information you give us: your name, phone number, email address, trip details (airports, dates, number of travelers, cabin), passenger details needed to issue a ticket, and any message you send us.
• Payment information: payments are made through a secure payment link provided by a third-party payment processor. We do not ask for or store your full card number on this website. We may receive limited information such as payment status and the last four digits of a card.
• Information collected automatically: IP address, browser and device type, pages visited, referring page and the date and time of your visit, collected through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

• respond to your requests, prepare quotes and contact you about your trip;
• book and issue tickets, process payments and send e-tickets, receipts and travel updates;
• provide customer support and handle changes, cancellations and refunds;
• keep our website secure, prevent fraud and misuse, and fix technical problems;
• understand how our website is used so we can improve it;
• comply with legal obligations and enforce our terms.

3. Calls, Text Messages and Emails

When you submit a request form and agree to be contacted, you allow Dream Flyz to call, text and email you at the details you provided about your request. Message and data rates may apply. Consent is not a condition of purchase.

You can opt out at any time: reply STOP to a text message, tell us during a call, or email customerservice@dreamflyz.com. We will still send messages that are necessary to complete a booking you have already made, such as your e-ticket and receipt.

4. How We Share Information

We do not sell your personal information for money. We share information only as needed:

• Airlines and ticketing partners to book and issue your ticket;
• Payment processors to take and confirm your payment;
• Service providers that help us run our website, send email, analyze traffic and provide support, under obligations to protect your data;
• Legal and safety reasons, such as responding to lawful requests or protecting our rights and customers;
• Business changes, such as a merger or sale of the business, where your information may transfer to the new owner.

5. Cookies and Analytics

We use cookies and similar technologies to make the site work, remember your preferences and understand how visitors use it. You can control cookies through your browser settings. Blocking some cookies may affect how the site works.

If we use analytics or advertising tools, they may collect information about your visit. Where the law requires, we will give you a way to opt out.

6. Data Retention

We keep your information only as long as needed to provide our services, handle any follow-up questions or disputes, and meet legal, tax and accounting requirements. After that we delete or anonymize it.

7. Security

We use reasonable technical and organizational measures to protect your information, including secure payment links and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please never send full card numbers by email, text or chat.

8. Your Privacy Choices and Rights

Depending on where you live, you may have the right to:

• know what personal information we collect, use and disclose about you;
• request a copy of your information, and ask us to correct or delete it;
• opt out of the sale or sharing of your personal information, and of certain targeted advertising;
• not be treated unfairly for using these rights.

These rights apply under laws such as the California Consumer Privacy Act (CCPA/CPRA) and similar laws in other states. To make a request, email customerservice@dreamflyz.com. We may need to verify your identity before we act on it, and you may use an authorized agent to make a request for you.

9. Children

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe a child has given us information, contact us and we will delete it.

10. Third-Party Links

Our website may link to other websites, such as airlines or payment pages. We are not responsible for their privacy practices, so please read their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it last changed. Continued use of our website after an update means you accept the updated policy.

12. Contact Us

For privacy questions or requests, email customerservice@dreamflyz.com or write to [Legal business name], [Business address].